Hunter Smith is a details guy. As a customer service representative at Bradish, he focuses on providing the details — anticipating and answering questions — so that clients can reach a clear understanding of their insurance coverage. Hunter primarily functions as an account manager for personal-insurance clients. Recently, he has also begun helping customers renew and find coverage. “I shop around for rates with our carriers for current clients when their renewals come around and use that knowledge to be able to generate quotes quickly for both current and potential clients.”
Since he began working at Bradish in September 2023, Hunter has become licensed in property and casualty insurance. “This covers the grounds for most personal lines business, and it is what I like to keep my focus on.” And he is currently working toward acquiring more licenses.
TRUE CUSTOMER SERVICE — PEOPLE COME FIRST
Helping to answer questions and meet people’s insurance needs is fulfilling for Hunter. “I do like being able to better equip clients with more than a piece of paper; they should know how much coverage they have, where they may be underinsured, and what works best for their situation.” Hunter takes pride in his role in clarifying the often-confusing details in the world of insurance.
Serving as a customer service representative at Bradish is Hunter’s first foray into professional life since he graduated from Judson University (located in Elgin, Ill.). “Jobs that I’ve had in the past were not so much behind computers, but working in restaurants and warehouses.” Yet, these previous roles helped shape Hunter’s work ethic and focus on helping customers. “People enjoy having a person to talk to, over a robot or machine. So many changes in the last five years prove just how much people need each other, and I am grateful to be that person.”
GRATEFUL TO HELP OTHERS
Hunter is also grateful to work at Bradish. “Bradish treats their employees like family. We really are a unit, always trying to find the best solution to every new situation, and I am very comfortable with asking for help when I need it.” He appreciates the strong values embedded throughout the agency. “The way that everyone truly cares about the people we’re serving really shines through, and it only further inspires me to want to be better.”
Ultimately, Hunter knows that his work makes a difference as he provides details and clarity for clients. He doesn’t subscribe to the “expectation of perfection.” He simply focuses on doing his best. “I try to help everyone to my fullest capabilities. I always keep a learning hat on when I go about my work.”
Hunter has a busy life outside of work as well. Recently married to his wife, Liuba (in June 2024), the couple enjoy watching movies, seeing family and friends, and eating out. His favorite video game series is Pokémon. Additionally, “We want children in the future, so we’ll leave that up to time. I think two is a good number!”
by Kris A. Mainellis
